Managing Access Requests
The Manage Requests page allows administrators to review and process new membership requests. When someone creates an account and requests access, their information appears here for approval or denial.
Only users with Admin permissions can view or manage access requests.
What You Can Do on This Page
- View all pending access requests
- Search by name or email
- Approve or deny requests
- Provide a reason when denying a request
- See confirmation messages after actions
Pending Requests Table
Each request includes:
- Full Name
- Email Address
- Relationship (how they are connected to the family)
- Date of Birth (if provided)
- Date Requested
- Actions — Approve or Deny
Searching Requests
Use the search bar to filter requests by:
This helps you quickly locate a specific request when the list grows.
Approving a Request
To approve someone:
- Click the Approve button next to their name.
- The system updates their status and grants access immediately.
- A confirmation message appears at the bottom of the page.
Denying a Request
If a request should not be approved:
- Click the Deny button.
- A pop‑up window will appear asking for a reason.
- Enter a brief explanation (required).
- Click Confirm Denial to finalize the action.
The user will not be granted access, and the request will be removed from the pending list.
Deny Reason Modal
The deny modal ensures that all denials include a clear explanation. This helps maintain transparency and provides context if the user contacts an admin later.
After Processing Requests
Once a request is approved or denied:
- The request disappears from the pending list.
- A success message appears at the bottom of the page.
- Approved users can now log in and access the site.
Tips for Managing Requests
- Review requests regularly to avoid delays for new members.
- Use the search bar to quickly find specific requests.
- Provide clear, respectful reasons when denying access.
- Verify relationships when needed before approving.
Related Help Topics